Q+A With
The Professionals

All our brands – Nature’s Path, Love Child Organics, EnviroKidz, Love Crunch, Que Pasa and Qi’a – use only certified organic ingredients as allowed by the National Organic Standards in Canada and the USA.

It is important to note that organic certification is only available for agriculturally produced ingredients. For instance, mined substances like those used in baking soda cannot be certified organic.

We work with many of our suppliers to convert conventional ingredients to organic as quickly as possible. We look forward to the day when almost every ingredient is available in organic form.

We purchase ingredients from US and Canadian suppliers as well as internationally from recognized third-party certified organic suppliers. The ingredients we source outside North America aren’t currently available within the continent in the quantity and/or quality that we require.

Nature’s Path only buys ingredients from suppliers who meet the strict quality control standards set by the US Department of Agriculture (USDA), National Organic Program (NOP), and the Food and Drug Administration (FDA).

Our facilities are recognized in the US by the Food and Drug Administration and in Canada by the Canadian Food Inspection Agency. We work closely with ALL our food suppliers to ensure that food safety standards are strictly adhered to.

Nature’s Path does not currently purchase any products internationally that would require “product of…” labeling. In the form these ingredients are purchased, they are labeled as “product of USA” or “product of Canada” as they have been further processed in North American facilities where compliance with food safety standards is tested and confirmed.

Foreign sourced ingredients undergo the same rigorous organic, food safety and quality certification requirements as products from Canada and the US. Extensive analysis led us to the conclusion that these ingredients are the highest quality available in the world.

Please refer to our individual product pages where you will find our ingredients, certifications and more details about our Love Child Organics products.

Please follow us on social media for your chance to win prizes that could include products and promotional items. You can find us on the following platforms:

https://twitter.com/NaturesPath

https://www.facebook.com/naturespath

https://www.instagram.com/naturespathorganic/

https://www.tiktok.com/@naturespathorganic

https://www.instagram.com/envirokidz/

https://www.tiktok.com/@envirokidz

https://www.instagram.com/lovecrunchorganic/

https://www.tiktok.com/@lovecrunchorganic

https://www.instagram.com/quepasafoods/

https://www.tiktok.com/@quepasafoods

For sponsorship or donation inquiries in the United States and Canada, please contact our team.

Are you a writer, health & wellness expert, recipe developer, recipe reviewer, food blogger, lifestyle influencer, or any other type of content creator that fits with one of our brands? If so, we would love to hear from you.

Please visit our Contact Us page and click on the Influencer Request tab. Submit your information and our team will be in touch with you when a fitting opportunity comes up.

Please review our Privacy Policy.

Yes. If you wish for your information to be deleted, please filld out a General Inquiry Contact Us form.

Our team will review the details and provide a response within 48 business hours.

Please allow 7 business days for a confirmation email to be sent that your details have been deleted from our database.

Placing an order on our website is easy and secure. Please follow the steps outlined on our How To Order page.

For safety reasons related to food handling, we do not offer returns or exchanges on orders placed on our website.

If you're not satisfied with the quality of the products you ordered, please contact our team via our chat bot Monday to Friday from 9am-5pm EST.

If you prefer to submit a form related to your concern, please visit our Contact us page.

Please allow 48 hours for a response.

Please be sure to review your order before finalizing payment. Once an order is placed changes and cancellations are not possible.

Discount codes are applied automatically once your order meets the terms. If your order does not qualify for a specific discount, it will not be possible to apply it to your order.

If you have any questions related to discount codes not being applied correctly, please reach out to our team via please contact our team via our chat bot Monday to Friday from 9am-5pm EST.

Yes, FREE shipping is available on orders over $59 to mainland states. Please note, non mainland states including Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and American Samoa do not qualify for FREE shipping.

FREE shipping will be automatically applied to your order at checkout if you've reached the $59 minimum spend and the shipping address is in a mainland state.

If your order is below $59, shipping will be based on the weight and the shipping address and calculated at checkout.

As part of our sustainability initiative, all of our products are shipped in cases as packaged in our production facilities.

As a result, special shipping instructions cannot be accommodated.

If you receive a damaged order, please reach out to our team for assistance via our chat 9am-5pm EST Monday to Friday. Our chat feature is managed by a team member who will respond as fast as they can to address any concerns.

We thank you for your part in our sustainability initiative to leave the Earth better than we found it.

Our team does our best to prepare our orders so they arrive to you in ideal conditions. However, sometimes factors outside of our control may result in your order arriving damaged. If this happens to be the case, please reach out to our team via please contact our team via our chat bot Monday to Friday from 9am-5pm EST.

Please note, you will be asked to provide details related to the order including images.

If you received incorrect items in your order, we truly apologize for the inconveience.

Please contact us right away via please contact our team via our chat bot Monday to Friday from 9am-5pm EST.

Our team will review the details and get back to you as soon as possible with 48 business hours.

Our team is dedicated to fulfilling your order as soon as possible.

Once your order has been shipped, you will receive an email notification. Within the email, you will have the tracking number.

Please use the tracking number for accurate updates from the currier. Please allow 24 hours for tracking status to be updated on the currier's website.

We do our best to fullfill orders within 48 hours of being received based on availability.

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email. 

To update payment information:

1. Login to the customer portal.
2. Click the Payment Methods tab.
3. Click Add new payment method and enter the payment method details.
4. Click the Subscriptions tab and click Edit on the subscription to be updated.
5. Expand the Shipping and Billing section and click Use this shipping and billing pair to select the new payment method.
6. Return to the Payment Methods tab, expand the old payment method and click Remove payment method.

You can update the shipping address for a specific subscription:

1. Login to your customer portal.
2. Click on Subscription and scroll down to Shipping Address.
3. Click the arrow to expand.
4. Select one of the other shipping addresses.

Please note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

To update your billing information, please follow steps in that section.

You can update existing shipping addresses from the Shipping tab:

1. Login to your customer portal.
2. Click on Shipping. This will display all shipping addresses on your customer account.
3. Click the link on a specific address will allow you to update it as needed or click on the Add Address button to add an address.

1. Log in to your customer portal to skip a delivery.
2. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
3. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

1. Login to your customer portal to adjust the order date.
2. Click Subscriptions and then click on Edit. 
3. You will be taken to a page where you can edit the next order date for your subscription. 
4. Once you select the new charge date you can click on the Update next shipment date.

One-time products can be added to your subscription order. To complete this:

1. Login to your customer portal to add products.
2. Click the Subscriptions tab and select Edit next to the subscription you want to add a product to. 
3. Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment. 
   You can also add one-time products using the Add a Product button on the Subscriptions tab.

To manage or delete a one-time product:

1. Click the Delivery schedule tab.
2. Select Manage add-on.

In order to cancel your subscription, you will first need to log in to your account.

1. Login to your customer portal.
2. Click Subscriptions and Edit.
3. Scroll down to the bottom of the page and click on the Cancel Subscription. If required provide a cancellation reason and confirm the cancellation by clicking Proceed.

On April 3rd, 2023, Nature’s Path moved our website to a new platform. Due to privacy policies in place and data sharing,
as part of that move, our customer’s account details could not be transferred to our new platform.

Subscription customers were notified via email that this change was coming into place on April 3rd.

To re-instate your account, please find the products you’re interested in and select the ‘Subscribe and save 10%’ option. You will be prompted to set up a new account on our new platform and manage your subscription from there.

Nature’s Path is launched a new website on April 3rd, 2023. As part of the new website launch, we switched to a new web-based
platform. The new platform will make your shopping experience much smoother. 

As a result of moving to a new platform, due to privacy laws, we were unable to transfer your personal information including address and credit card details automatically.

Get started with setting up your new account by adding your favorite products to your cart and selecting the ‘subscribe and save 10%’ option. You will be able to set the frequency of your order, skip an order, add new items and much more.

Learn more about our 'Subscribe & Save' initiative.